Services

We’re a user experience design consultancy with a single
goal: deliver extraordinary results for extraordinary clients.

design for people, results for business

We build websites and applications

How we work

Collaboratively

To solve the design challenge, we first need to understand your business. You’ll be a partner in our workshops as we ideate, iterate and refine designs that reflect and expand on your organisation’s mission. We pride ourselves not just on our expertise, but as people you’ll really like working with.

User-centred-ly

We get hired for our perspective and insight, which comes not from isolated inspiration, but from talking to and understanding your customers and audience. Since we were founded in 2001, this has been at the heart of what we do.

Whatever-it-takes-ly

Yes, we’re consultants who write reports, but our real focus is on designing and building things that go live. Our repeat business comes because our clients know they can rely on us to deliver. We know that we’ll look good only if you look good.

What we do

Research

  • Customer interviews
  • Usability testing
  • Eye-tracking
  • Web surveys
  • Expert usability evaluation
  • Competitor benchmarking
  • Persona development

Research in action:

Find out how we researched both the business and the customer of the Road Safety Authority to deliver a truly useful (and profitable) web channel.

International reach:

As members of the UX Alliance, we can extend your research needs to UX labs across the world.

Strategy

  • Prioritisation of business goals
  • Experience mapping
  • Multi-channel intergration
  • Content strategy
  • Mobile strategy
  • Governance
  • Technology architecture
  • Strategy roadmap

Strategy in action:

Read how we defined a clear strategy for NUI Galway and designed their website for the needs of a smaller, more focused audience.

Analytics

  • Conversion rate optimisation
  • A/B and Multi-variate testing
  • Analytics audit and configuration
  • Landing page optimisation
  • Website KPI report design and monthly/quarterly analysis

Analytics in action:

We designed and built a custom analytics tool for Goodyear Europe to report on activity across 135 websites, based on their KPIs.

Partnerships:

Content

  • Content strategy
  • Content audit & analytics
  • Information architecture
  • Content creation & editing
  • Workflow & governance
  • Editorial planning
  • CMS selection (along with the technical team)
  • Video and audio production

Content in action:

Find out how we designed and wrote content for permanent tsb that increased current account applications by 395%.

Design

  • User experience design
  • Interaction design
  • Mobile and tablet UI design
  • Visual Design
  • Requirements and sketching workshops
  • Flow diagrams and data visualisation
  • Paper & clickable prototypes
  • Multi-channel service design

Design in action:

We helped transform Airtricity FAQ offerings to a more focused application, truly serving their customers’ needs.

Development

  • Front end (HTML, CSS and Javascript) templates
  • Full web application development
  • Mobile development: HTML5, iOS and Android
  • Rapid prototyping
  • QA testing
  • Technical audit
  • CMS selection & implementation

Development in action:

We designed the My Vodafone mobile app, building in HTML5 and then quickly porting it to the iPhone and Android app stores.