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	<title>Comments for iQ Content blog</title>
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	<link>http://iqcontent.com/blog</link>
	<description>a blog about usability, accessibility and user-centred design</description>
	<lastBuildDate>Mon, 02 Jan 2012 16:47:24 +0000</lastBuildDate>
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		<title>Comment on The iQ Content Intern Programme: Shek&#8217;s View by Ronan Kenny</title>
		<link>http://iqcontent.com/blog/2011/11/the-iq-content-intern-programme-sheks-view/comment-page-1/#comment-17322</link>
		<dc:creator>Ronan Kenny</dc:creator>
		<pubDate>Mon, 02 Jan 2012 16:47:24 +0000</pubDate>
		<guid isPermaLink="false">http://iqcontent.com/blog/?p=3946#comment-17322</guid>
		<description>Nice post! and nice to meet you at the ixda sketchclub!</description>
		<content:encoded><![CDATA[<p>Nice post! and nice to meet you at the ixda sketchclub!</p>
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		<title>Comment on The iQ Content Intern Programme 2011 by stu</title>
		<link>http://iqcontent.com/blog/2011/10/the-iq-content-intern-programme-2011/comment-page-1/#comment-17174</link>
		<dc:creator>stu</dc:creator>
		<pubDate>Mon, 31 Oct 2011 16:40:11 +0000</pubDate>
		<guid isPermaLink="false">http://iqcontent.com/blog/?p=3908#comment-17174</guid>
		<description>Nice insight into the internship process, we&#039;ve been working with a few recently and its an important part of the recruitment process imo.</description>
		<content:encoded><![CDATA[<p>Nice insight into the internship process, we&#8217;ve been working with a few recently and its an important part of the recruitment process imo.</p>
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		<title>Comment on A report card on Irish mobile banking: An outsider upstages them all by Brian Donohue</title>
		<link>http://iqcontent.com/blog/2011/09/a-report-card-on-irish-mobile-banking-an-outsider-upstages-them-all/comment-page-1/#comment-16893</link>
		<dc:creator>Brian Donohue</dc:creator>
		<pubDate>Tue, 20 Sep 2011 13:57:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.iqcontent.com/blog/?p=3833#comment-16893</guid>
		<description>Thanks for the great links, Belen.  There&#039;s little doubt that some of the most innovative mobile banking action is happening in Africa. And I agree we&#039;ve seen a real lack of imagination in Europe on mobile banking. But presumably with so many companies working on mobile payments now, we&#039;ll see a lot more interesting options appearing over the next year or two. Next time you&#039;re in Dublin we should sit down over a beer and have a proper natter about it!</description>
		<content:encoded><![CDATA[<p>Thanks for the great links, Belen.  There&#8217;s little doubt that some of the most innovative mobile banking action is happening in Africa. And I agree we&#8217;ve seen a real lack of imagination in Europe on mobile banking. But presumably with so many companies working on mobile payments now, we&#8217;ll see a lot more interesting options appearing over the next year or two. Next time you&#8217;re in Dublin we should sit down over a beer and have a proper natter about it!</p>
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		<title>Comment on A report card on Irish mobile banking: An outsider upstages them all by Belen</title>
		<link>http://iqcontent.com/blog/2011/09/a-report-card-on-irish-mobile-banking-an-outsider-upstages-them-all/comment-page-1/#comment-16891</link>
		<dc:creator>Belen</dc:creator>
		<pubDate>Tue, 20 Sep 2011 08:49:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.iqcontent.com/blog/?p=3833#comment-16891</guid>
		<description>&quot;Have you seen anything suggesting that it’s more than that around these parts?&quot;

Nope, you will find nothing at all if you look at US/European banks. Mobile innovation is happening elsewhere these days, and our banks are being infamously slow to catch up. However, the fact that innovation is happening elsewhere does not deny its value or the potential of the platform. Look at this East African service, for example:

http://csrdaily.csrafrica.net/market-place/3369-airtel-africa,-standard-chartered-bank-and-mastercard-roll-out-world%E2%80%99s-first-virtual-payment-card-on-a-mobile-phone-in-kenya.html

Similar initiatives could help our banks better serve the scores of people who are denied credit cards on a daily basis, due to ever tougher credit policies. Sadly, our banks have opted instead for generic and badly targeted services that lack depth and focus, with adoption suffering as a result.

We keep disregarding mobile innovation coming from other regions as &#039;developing countries only&#039; stuff. In the meantime, they push ahead, dwarfing our mobile initiatives by comparison. The current hype about contactless payments makes me smile, considering South Korea has had a national standard since 2009 (http://news.bbc.co.uk/1/hi/business/7882229.stm) and they have pretty much forgotten about plastic credit cards (http://communities-dominate.blogs.com/brands/2011/09/mobile-money-the-next-frontier-why-mobile-will-kill-cash.html)

Regarding your second point, I have no idea what lies behind banking preference towards native applications, but somehow I suspect it has very little to do with perceived security which, by the way, might be misguided (http://www.theregister.co.uk/2011/09/15/android_malware_skyrockets/). I could be wrong though.

Cheers</description>
		<content:encoded><![CDATA[<p>&#8220;Have you seen anything suggesting that it’s more than that around these parts?&#8221;</p>
<p>Nope, you will find nothing at all if you look at US/European banks. Mobile innovation is happening elsewhere these days, and our banks are being infamously slow to catch up. However, the fact that innovation is happening elsewhere does not deny its value or the potential of the platform. Look at this East African service, for example:</p>
<p><a href="http://csrdaily.csrafrica.net/market-place/3369-airtel-africa,-standard-chartered-bank-and-mastercard-roll-out-world%E2%80%99s-first-virtual-payment-card-on-a-mobile-phone-in-kenya.html" >http://csrdaily.csrafrica.net/.....kenya.html</a></p>
<p>Similar initiatives could help our banks better serve the scores of people who are denied credit cards on a daily basis, due to ever tougher credit policies. Sadly, our banks have opted instead for generic and badly targeted services that lack depth and focus, with adoption suffering as a result.</p>
<p>We keep disregarding mobile innovation coming from other regions as &#8216;developing countries only&#8217; stuff. In the meantime, they push ahead, dwarfing our mobile initiatives by comparison. The current hype about contactless payments makes me smile, considering South Korea has had a national standard since 2009 (<a href="http://news.bbc.co.uk/1/hi/business/7882229.stm" rel="nofollow">http://news.bbc.co.uk/1/hi/business/7882229.stm</a>) and they have pretty much forgotten about plastic credit cards (<a href="http://communities-dominate.blogs.com/brands/2011/09/mobile-money-the-next-frontier-why-mobile-will-kill-cash.html" >http://communities-dominate.bl.....-cash.html</a>)</p>
<p>Regarding your second point, I have no idea what lies behind banking preference towards native applications, but somehow I suspect it has very little to do with perceived security which, by the way, might be misguided (<a href="http://www.theregister.co.uk/2011/09/15/android_malware_skyrockets/" >http://www.theregister.co.uk/2.....kyrockets/</a>). I could be wrong though.</p>
<p>Cheers</p>
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		<title>Comment on A report card on Irish mobile banking: An outsider upstages them all by Stewart Curry</title>
		<link>http://iqcontent.com/blog/2011/09/a-report-card-on-irish-mobile-banking-an-outsider-upstages-them-all/comment-page-1/#comment-16888</link>
		<dc:creator>Stewart Curry</dc:creator>
		<pubDate>Mon, 19 Sep 2011 13:14:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.iqcontent.com/blog/?p=3833#comment-16888</guid>
		<description>A bespoke app makes sense if they are doing things like branch locations/directions, or cheque lodgements via camera, where better access to the hardware gives you a better user experience. But I&#039;d agree they should be doing both.</description>
		<content:encoded><![CDATA[<p>A bespoke app makes sense if they are doing things like branch locations/directions, or cheque lodgements via camera, where better access to the hardware gives you a better user experience. But I&#8217;d agree they should be doing both.</p>
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		<title>Comment on A report card on Irish mobile banking: An outsider upstages them all by Brian Donohue</title>
		<link>http://iqcontent.com/blog/2011/09/a-report-card-on-irish-mobile-banking-an-outsider-upstages-them-all/comment-page-1/#comment-16887</link>
		<dc:creator>Brian Donohue</dc:creator>
		<pubDate>Mon, 19 Sep 2011 13:10:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.iqcontent.com/blog/?p=3833#comment-16887</guid>
		<description>@ Belen -- 2 interesting points you make. In other parts of the world, SMS banking can be the primary banking method for customers, particularly if they don&#039;t do desktop banking at all. But I think in Europe/US it will never be anything but supplemental.  Have you seen anything suggesting that it&#039;s more than that around these parts?

As for the mobile/native debate, that&#039;s obviously a biggie. There is a security benefit to native, in that there&#039;s no risk of phishing look-a-like websites that you could get with mobile web. But primarily I think it&#039;s a psychological benefit  -- native may feel more secure to less savvy customers. But that&#039;s just me guessing. Ideally banks should have a good mobile site and supplement it with native apps.

@ Stu.  Yeah -- for sure they used their parent company&#039;s design, and probably a lot of the back-end as well. iTunes links to 4 other versions of this app out there (including Northern Bank up, well, North). No doubt that&#039;s a big reason a relatively small bank in Ireland was able to launch this.</description>
		<content:encoded><![CDATA[<p>@ Belen &#8212; 2 interesting points you make. In other parts of the world, SMS banking can be the primary banking method for customers, particularly if they don&#8217;t do desktop banking at all. But I think in Europe/US it will never be anything but supplemental.  Have you seen anything suggesting that it&#8217;s more than that around these parts?</p>
<p>As for the mobile/native debate, that&#8217;s obviously a biggie. There is a security benefit to native, in that there&#8217;s no risk of phishing look-a-like websites that you could get with mobile web. But primarily I think it&#8217;s a psychological benefit  &#8212; native may feel more secure to less savvy customers. But that&#8217;s just me guessing. Ideally banks should have a good mobile site and supplement it with native apps.</p>
<p>@ Stu.  Yeah &#8212; for sure they used their parent company&#8217;s design, and probably a lot of the back-end as well. iTunes links to 4 other versions of this app out there (including Northern Bank up, well, North). No doubt that&#8217;s a big reason a relatively small bank in Ireland was able to launch this.</p>
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		<title>Comment on A report card on Irish mobile banking: An outsider upstages them all by Stewart Curry</title>
		<link>http://iqcontent.com/blog/2011/09/a-report-card-on-irish-mobile-banking-an-outsider-upstages-them-all/comment-page-1/#comment-16886</link>
		<dc:creator>Stewart Curry</dc:creator>
		<pubDate>Mon, 19 Sep 2011 12:00:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.iqcontent.com/blog/?p=3833#comment-16886</guid>
		<description>Hey Brian

Was looking into monile banking myself and it looks like the NIB app is a spinoff of Danske Bank&#039;s app http://www.danskebank.se/sv-se/privat/Hembanken/Tjanster-i-hembanken/Pages/mobilbank.aspx 

Agree with you on the wheel - seems pretty gimmicky to me.</description>
		<content:encoded><![CDATA[<p>Hey Brian</p>
<p>Was looking into monile banking myself and it looks like the NIB app is a spinoff of Danske Bank&#8217;s app <a href="http://www.danskebank.se/sv-se/privat/Hembanken/Tjanster-i-hembanken/Pages/mobilbank.aspx" >http://www.danskebank.se/sv-se.....lbank.aspx</a> </p>
<p>Agree with you on the wheel &#8211; seems pretty gimmicky to me.</p>
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		<title>Comment on A report card on Irish mobile banking: An outsider upstages them all by Belen</title>
		<link>http://iqcontent.com/blog/2011/09/a-report-card-on-irish-mobile-banking-an-outsider-upstages-them-all/comment-page-1/#comment-16885</link>
		<dc:creator>Belen</dc:creator>
		<pubDate>Mon, 19 Sep 2011 11:53:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.iqcontent.com/blog/?p=3833#comment-16885</guid>
		<description>Good post, although I quite disagree with the &quot;But SMS banking is just a supplement&quot; statement. Mobile money services around the world are showing the potential of the SMS platform. It&#039;s also remarkable how banks are ignoring the web in favor of native applications, when all of them already have online banking infrastructure that could be adapted to mobile devices.</description>
		<content:encoded><![CDATA[<p>Good post, although I quite disagree with the &#8220;But SMS banking is just a supplement&#8221; statement. Mobile money services around the world are showing the potential of the SMS platform. It&#8217;s also remarkable how banks are ignoring the web in favor of native applications, when all of them already have online banking infrastructure that could be adapted to mobile devices.</p>
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		<title>Comment on A report card on Irish mobile banking: An outsider upstages them all by Donovan</title>
		<link>http://iqcontent.com/blog/2011/09/a-report-card-on-irish-mobile-banking-an-outsider-upstages-them-all/comment-page-1/#comment-16884</link>
		<dc:creator>Donovan</dc:creator>
		<pubDate>Mon, 19 Sep 2011 11:14:30 +0000</pubDate>
		<guid isPermaLink="false">http://www.iqcontent.com/blog/?p=3833#comment-16884</guid>
		<description>I&#039;m surprised to see that National Irish has such a good app! I&#039;m with them myself, but having experienced the pain of setting up and logging into the web based banking on the desktop, assumed that their mobile offering would be no better.

One thing I noticed is that it assumes that you&#039;re using a phone (in my case it&#039;s an ipod touch), and only offers &quot;call&quot; options under contact. An email option would be a good addition.</description>
		<content:encoded><![CDATA[<p>I&#8217;m surprised to see that National Irish has such a good app! I&#8217;m with them myself, but having experienced the pain of setting up and logging into the web based banking on the desktop, assumed that their mobile offering would be no better.</p>
<p>One thing I noticed is that it assumes that you&#8217;re using a phone (in my case it&#8217;s an ipod touch), and only offers &#8220;call&#8221; options under contact. An email option would be a good addition.</p>
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		<title>Comment on Is Google+ full of rubberneckers? by David Fanning</title>
		<link>http://iqcontent.com/blog/2011/08/is-google-full-of-rubberneckers/comment-page-1/#comment-16870</link>
		<dc:creator>David Fanning</dc:creator>
		<pubDate>Wed, 24 Aug 2011 13:32:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.iqcontent.com/blog/?p=3791#comment-16870</guid>
		<description>Agree with Lar, it&#039;s probably too soon to say (not sure we need to wait 200 years to find out though, Lar).  FB and twitter may be &quot;working okay for 800m people&quot; at the moment, but then plenty of search engines worked fine for people before Google came along. And VHS worked fine before DVDs.

2 critical questions for Google+ in my mind are: 

a)is it sufficiently innovative for it to have a meaningly point of difference for people vs FB?  The circles idea is great and is likely to become more relevant over time as FB users start to grapple with how to handle the &#039;how to be friends with mum/dad/boss/etc&#039; issue on FB.

b)Will it hit a critical mass or &#039;tipping point&#039; quickly enough for it to become a meaningful proposition.  It will presumably hope to target internety geeky early adopters and hope to engage mass market appeal following that. Most internety types I know are quite exited about it, but I agree that some of this looks like rubbernecking.

At a hunch though, I&#039;m not feeling it...but then again, I&#039;m still on Bebo!</description>
		<content:encoded><![CDATA[<p>Agree with Lar, it&#8217;s probably too soon to say (not sure we need to wait 200 years to find out though, Lar).  FB and twitter may be &#8220;working okay for 800m people&#8221; at the moment, but then plenty of search engines worked fine for people before Google came along. And VHS worked fine before DVDs.</p>
<p>2 critical questions for Google+ in my mind are: </p>
<p>a)is it sufficiently innovative for it to have a meaningly point of difference for people vs FB?  The circles idea is great and is likely to become more relevant over time as FB users start to grapple with how to handle the &#8216;how to be friends with mum/dad/boss/etc&#8217; issue on FB.</p>
<p>b)Will it hit a critical mass or &#8216;tipping point&#8217; quickly enough for it to become a meaningful proposition.  It will presumably hope to target internety geeky early adopters and hope to engage mass market appeal following that. Most internety types I know are quite exited about it, but I agree that some of this looks like rubbernecking.</p>
<p>At a hunch though, I&#8217;m not feeling it&#8230;but then again, I&#8217;m still on Bebo!</p>
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