Improving online self-service, redesigning online bills, making energy pre-pay easy and building a mobile service that actually works for the customer – it’s been a busy year for the Digital Services team at SSE Airtricity, and a lot of hard work.
But hard work pays off: they just scooped up a prestigious, national Best Use of Technology award at the 2013 Irish Contact Centre & Shared Services Awards.
All of us at iQ would like to pass on our congratulations to Ronan Brady and his crew, who beat out tough competition from Dell, UPC, IDG Direct and others.
The judges called out SSE Airtricity’s “comprehensive and cohesive online self-service solution” and “the marked percentage increase in customer adoption and use of SSE Airtricity self service functionality”, as reasons for their win.
We’re delighted that Airtricity is getting this recognition, and we’re thrilled to have been involved in creating such a great suite of self-service products that have disrupted the Irish marketplace and, more importantly, are hugely popular with customers.
Ronan dropped us an email to say thanks, mentioning that “iQ were pivotal in contributing to the development of the strategy, fostering a customer-centric approach and helping to deliver on the roadmap”.
We’ve been Airtricity’s design partner since 2010, working with the Digital Services team to build online experiences around the needs of their customers.
The judges noted that Airtricity demonstrated a “solid methodology for ongoing technical improvement, and integral to the improvement is that customer feedback is key – a winning combination.”
Which is what we’ve been saying for years!
Our best work usually happens when we have a client with a real desire to just make things better for their customers. That gives us the chance to innovate and deliver something great. SSE Airtricity have been a dream client in that respect, and a fantastic partner for iQ.
Congratulations again to the Airtricity team and here’s to 2014.