Monthly Archives / February 2008

When to not use an online survey

Question 1 asking What country are you from?

Online surveys can provide quantitative insight.
However, for the data to be accurate and the insight valuable, you need to ask the right questions, in the right way.

More importantly, you’ve also got to be sure that surveys are, in fact, the right tool for the job.

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Bank of Ireland’s big broadcast of a small fix — good or bad?

Bank of Ireland have a bit of an odd habit — when you log in to your banking account, they frequently bring you to a splash page with a notice of something that’s usually useless, like FRAUDULENT EMAIL ALERT. It’s good fodder for our Writing for the Web class, but otherwise it’s just a page to quickly click “Proceed” from.

But recently, BoI introduced a different sort of an announcement:

Message from BOI explaining you can type your PIN in instead of selecting from a dropdown list Continue reading